# Nicereply

## What Does Nicereply Do?

Total employees: 7  
Headquarters: Bratislava  
Founded: 2012

Nicereply is a customer satisfaction survey tool designed to help businesses gather and analyze customer feedback effectively. It specializes in CSAT (Customer Satisfaction Score), CES (Customer Effort Score), and NPS (Net Promoter Score) surveys, integrating seamlessly with numerous help desk, CRM, and e-commerce platforms. This allows companies to measure customer experience at various touchpoints, identify areas for improvement, and enhance service quality. Acquired by LiveAgent in 2021, Nicereply continues to innovate its survey solutions for a global user base, empowering businesses to make data-driven decisions based on customer sentiment.

## Where Is Nicereply's Headquarters?

### HQ Function

The Bratislava headquarters manages core operations, including product development, software engineering, marketing strategy, global sales, and customer support for Nicereply and its parent company.

### Notable Features:

Located within a modern business environment, the office supports a tech-focused team, likely featuring collaborative workspaces and facilities conducive to innovation in software development.

### Work Culture:

The work culture, influenced by its parent company Quality Unit, emphasizes customer-centricity, technological innovation, agile development practices, and a collaborative team environment, fostering professional growth.

### HQ Significance:

Bratislava's role as a growing European tech hub provides access to skilled talent, making the headquarters strategically important for Nicereply's continued development and international operations.

### Values Reflected in HQ:

The headquarters likely reflects values such as efficiency, innovation, collaboration, and a commitment to creating a high-performance, supportive work environment for its employees.

### Location:

Nicereply's customer feedback solutions are accessible to businesses globally through its cloud-based platform. Its international reach is supported by online customer service, multilingual platform capabilities, and a distributed team, integrating with LiveAgent further strengthens its global operational framework.

### Street Address:

Vajnorská 100/A

### City:

Bratislava

### State/Province:

Bratislava Region

### Country:

Slovakia

## Where Else Does Nicereply Operate Around the World?

### Global - Distributed Team

Address: N/A (Remote Operations)

To ensure comprehensive global coverage, provide timely customer support across different time zones, and facilitate localized marketing and sales efforts in key international markets.

## Buying Intent Signals for Nicereply

Highperformr Signals uncover buying intent and provide clear insights to target the right accounts at the right time — helping your sales, marketing, and GTM teams close more deals, faster.

### Who's Leading Nicereply? Meet the Executive Team

As of April 2025, Nicereply's leadership includes:

- Viktor Zeman - CEO, Quality Unit (Overseeing LiveAgent & Nicereply)
- Andrej Harsani - CTO, Quality Unit (Overseeing LiveAgent & Nicereply)
- Matej Uhlar - COO, Quality Unit (Overseeing LiveAgent & Nicereply)
- Jana Hlistova - Co-Founder, Nicereply

## Who's Investing in Nicereply?

Nicereply has been backed by several prominent investors over the years, including:

- Nicereply was bootstrapped before its acquisition by LiveAgent in 2021.

## What Leadership Changes Has Nicereply Seen Recently?

### CEO Transition

In May 2024, founder Girish Mathrubootham stepped down as CEO, transitioning to Executive Chairman. Dennis Woodside, who joined as President in 2022, took over as CEO.

## What Technology (Tech Stack) Is Used by Nicereply?

Discover the tools Nicereply uses. Highperformr reveals the technologies powering your target accounts.

## Nicereply Email Formats and Examples

Email communications from Nicereply typically originate from the @nicereply.com domain. Common corporate email patterns are often based on employee names. For general inquiries, users usually interact with support or sales addresses listed on the official website.

Common formats include 
- [first_name]@nicereply.com  
- [first_initial][last_name]@nicereply.com

For example, 'john@nicereply.com' or 'jdoe@nicereply.com'.

## What's the Latest News About Nicereply?

### Nicereply Unveils New Dashboard for Enhanced Feedback Analysis

Nicereply announced the launch of its newly redesigned dashboard. This update aims to provide users with a more intuitive and powerful interface for analyzing customer feedback, featuring improved data visualization and easier navigation.

### Nicereply Recognized as a Top Customer Feedback Tool in 2024

Nicereply was featured by Sender.net as one of the best customer feedback tools for 2024, highlighting its comprehensive survey options.

### LiveAgent Acquires Nicereply to Bolster Customer Feedback Capabilities

LiveAgent announced its acquisition of Nicereply, aimed at integrating Nicereply's specialized customer satisfaction survey tools.